Communication breakdown among co-workers is often cited as the greatest cause of dissatisfaction and poor morale. Communication effectiveness has never been so critical. GrayWolf Consulting assesses how to create a culture where concerns and issues are identified and discussed in professional and appropriate ways.

Programs include:
Powerful Presentation Skills
Behavioral Interviewing and Selecting New Employees
Professional Conduct and Etiquette for Today’s Professional
Communicating Skills for Internal Networking Success
Conducting Great Meetings
Relationship Building and Interpersonal Skills

Powerful Presentation Skills
Public speaking is one skill that many professionals today are expected to do and do well. It can make a difference in how you are perceived as a valuable partner with both your internal clients and your external customers. Videotaping helps participants see where they are naturally strong but also the subtleties in their behaviors that might send a less powerful message. The program is filled with tips, techniques and practices to build confidence and lasting ability.

Behavioral Interviewing and Selecting New Employees
Too often it is in the lack of proper interviewing processes that hiring managers lose out on great candidates or hire an ineffective employee. It is the responsibility of every manager today to know what makes a good interview, how to ask behavioral questions and the illegal questions to avoid. With skill practice and interactive discussions, the hiring manager will immediately see more positive results in his and her interviewing skills and outcomes.

Professional Conduct and Etiquette for Today’s Professional
Business etiquette is more than just knowing the best email rules or which fork to use at a business dinner. Many potentially profitable relationships have faltered due to unintentional breach of manners. When behaviors are perceived as disrespectful, discourteous or abrasive and when good manners and etiquette are violated, negative experiences can break down open communication. Basic knowledge of business etiquette today gives employees a valuable advantage and this program covers the most critical etiquette for today’s professional.

Communicating Skills for Internal Networking Success
How do you manage your internal partners? Are you actively sought out for your expertise or solutions? Career development is often hindered when employees underestimate how they are perceived by others as being a contributor or a burden to getting results. This program examines day to day interaction opportunities and how to market yourself and your skills with interpersonal finesse.

Conducting Great Meetings (Half Day/All staff that manage, lead or attend regular meetings)
Great meetings that bring about results do not happen by chance. They require planning and focus with attention to the details. While many organizations think they have too many meetings with too few outcomes, some individuals do not realize how they contribute to the dysfunction. By simply assessing their meetings, implementing a few key strategies and gaining commitment by meeting attendees, meetings will improve instantly.

Relationship Building and Interpersonal Skills
An organization’s definition of service shapes every interaction employees have with each other and their external customers. Too often, the definition is unclear making interactions unsatisfying for both parties. Superior service requires a deeper understanding through effective listening. Service providers can move from servicing an internal or external customer to satisfying them even when the situation is difficult and stressful. This yields positive results for years to come.

Schedule Sample:
Full Day: 7.0 hours plus breaks/lunch (8:30-4:30 with one hour lunch, for example)
Half Day: 3.0 hours plus break (9-12:00, for example)
Partial Day: 5.0 hours with breaks (8-1:00 with two breaks, for example)